There were a few sunken floorboards in my room that nearly sprained my ankle. The bed was not comfortable at all. I had a clogged toilet and so I went to call the front desk from the room phone, but the line was disconnected/cut from the handset. When I requested a maintenance person, there was none. They said I needed to come to the front desk for a plunger to unclog the toilet myself.

Had a emergency come up that will result in my needing to cancel the reservation. On the site they did not offer a flexible rate, but the trip was an emergency so I had to take it. Now they are delaying that trip. I wanted to ask if it was possible to waive the cancellation fee, due to the unfortunate circumstances. Although I attempted many times to reach out to the front desk over the last few days. Every time I call it get the immediately put on hold or the call just drops. I understand that the nonflexible rate has a more rigid cancellation time, so if it wasn't possible it's okay I just thought I'd see my options but I never got that far. Even when reaching out to Diamond Elite support they could not reach the front desk. This is day three of trying to contact them. My complaint is mostly due to the neglect of the customers, especially being a diamond elite, I would expect at least the courtesy of an explanation. If it didn't work out in my favor, I'm fine with that but don't ignore guests. Honestly seems like a dodged bullet, if this location cares so little about current guests think how they treat potential guests. Just very unprofessional. I will stay far away from this place. Keep my $99, the fee is worth the audit on the location.

Run down. Minimal service. You get your towels and toilet paper from front desk. Room floors were not clean. Very small room. Kitchen very small. Hardly any counter space. Minimal items in kitchen. Full size frig. Tiny counter stovetop. Will not return to this hotel. 2 parking slots near front, and 2 handicapped slots near front door. Rest of parking at back of building, limited parking on the left side of hotel.

Just an extremely comfortable place to be. Youre feeling is freedom because all issues associated with check in do not exist. The staff are informative, welcoming and understanding of our different needs and odd hours. The lending section of games and puzzles,etc was a happy surprise. Free use of the laundromat and a gym with weights and all equipment you need. Im telling you,it feels like home without the dishes.

The room was really spacious. My room had a very open floor plan and dove branded bath stuff available. I really enjoyed that the room came with silverware and plates for you to use. Check in and out was a breeze. The price is great compared to other hotels that have a separate room with a door. I would have loved to have breakfast included. But even wi th out free breakfast I loved my stay. Everything was also very clean.

Some family members and I stayed here while in town for the weekend to attend a wedding. Our first experience was checking in. The young lady at the front desk was not so nice. We booked 2 king rooms and a double queen. We got one king room and 2 double beds and was told when you book through a third party( Priceline) you get what’s available. So we said ok only to get to the room and it wreaked of mildew/mold. My mother who has bad asthma could barely breathe in there. There also wasn’t any remotes to the TV. When mentioning it to the lady at the front desk she said they didn’t have any remotes and were all booked, gave some air freshener and sent her on her way. Thankfully the next morning there was a young lady that was more willing to get my mother in a new King bed room with no smell. Overall the hotel is decent. The rooms are nice. I had no complaints with my room besides the remotes were there but not working and the fact that there were roaches popping up here and there. In which I seen in previous reviews of this hotel and hoped I didn’t experience it but nope they were there! My other family members also said they seen a couple in their rooms as well.

This is the worse hotel I’ve ever stayed in. My room had a plug without a cover over it. The dishwasher looked like it didn’t fit with the metal lining on the top sticking out the the top. The stovetop didn’t work. The shampoo/ conditioner holder broken and barely holding them place. The outlet in the bathroom is inaccessible to use so good luck drying your hair in the mirror. I was supposed to bring my toddler but I’m glad he stayed home cause I didn’t feel safe if he was in that room. I filed a compliant with compliant with IGH customer service the morning after check in and was told the property would be aware. I was not contacted to address my compliant. I unfortunately had to stay my 2 nights. The cost of the room is not worth what I payed for. I will never stay in this property or a Candlewood again.

Room had terrible smell when we entered. Shower door malfunctioned. Rolled open on its own while showering. Bathroom sink had serious drainage issues. No holder for toilet paper. Public men’s toilet near lobby was filthy. Pretty run down place. Would not go back.

Love Candlewood normally, but this location in The Woodlands did a makeover from my last visit. The hotel looks great, however, they stock the kitchen with nice dinner plates, bowls, silverware, a place to call home away from home. Right, WRONG. It may be a me thing but to put two pots, tea kettle, coffee maker, dishwasher, dish supplies such as liquid dish washing soap, and for the dishwasher. BUT NO PAN, how am I supposed to make my eggs, or anything else I could use a skillet for....i.e. meats. I did ask the front desk and she could care less about what my needs were. I was dismissed with I really don't know what's in the rooms. Sad, she couldn't cared less. Oh, the room i got had a sour smell, normally this is when there is carpet on the floor. As I stated earlier, the hotel had been renovated and no carpet remains. This hotel has a great chance of being a five star, but you must have people working for you who cares about the guest as well as the hotel. The hotel otherwise is clean, great location and decent price.

This summer I was 8 months pregnant and the AC went out in our apartment. We stayed here as it is near our house, and looked nice. I was amazed at the clean and comfortable room. It was so spacious, included a kitchen complete with full sized fridge, coffee maker, kitchen sink, and beautiful bathroom too! Couldn’t recommend this place hard enough.