The road noise is terrible, even on back side away from 45. The air doesn't work well, there are multiple soft spots in the flooring which is super concerning on the 4th floor. There is a smell, like hot wet wood. Also, tiny tiny bottles of shampoo and conditioner. Convenient to the hospitals, which is why we are here and chose the hotel online.

This is a little hidden gem!! Amazing prices, great guest service, very clean and tidy, and very friendly staff! Breakfast was fresh and ready to be served right on time. We have really enjoyed staying here and will be back for sure!! Highly recommend!!

I generally do not review hotels, but my wife and I stayed for four nights and our room was never made up, even though we left the door sign out every day and requested maid service at the front desk. However, the breakfast service was excellent and the two stars I gave for service are for them! The closet doors in our room were broken.

Really nice hotel! Clean rooms, friendly staff, and a great location. Breakfast was good and the hotel felt safe and well kept. No complaints at all—would recommend to friends and family.

I really enjoyed my stay at this hotel. The room was clean, spacious, and well maintained. The staff was professional and helpful, and the check-in process was smooth. Breakfast was fresh with good variety. Excellent location near shopping and restaurants. Highly recommend.

The room was spacious and comfortable, with a very cozy bed and everything I needed for a pleasant stay. I also appreciated how convenient the location is—close to shopping, restaurants, and major roads. Breakfast was a nice bonus, with a good variety and fresh options.

I had a great stay at the Best Western Plus in The Woodlands. The hotel was clean, quiet, and well maintained, which made it easy to relax after a long day. The staff was friendly and welcoming, and check-in/check-out were quick and hassle-free.

While I normally don't leave reviews, I felt I needed to this time. The lady at the front desk was kind, no issue there. But, I went down about 11pm our first night with the complaint of ants in my bathroom. I was offered ant spray, but decided just to move rooms. When we first moved, there were no issues, but I noticed we have ants in this bathroom as well. Not sure how that's possible on the 4th floor, but here we are. I chose this hotel because we stayed here a year ago and had no issues like this at all, and I've been slightly disappointed this round, considering we used reward points to stay here. Hopefully this issue is fixed soon.

We recently booked 2 rooms here and it was bad from the start. In our room the toilet seat was falling off and toilet wouldn’t stop running and one of the closet doors was about to fall off. The second room for our in-laws the toilet was broken and the room smelled very bad. The staff moved us to another floor to 2 new rooms. The moment you stepped off the elevator all you smelled was cigarette smoke. The source of the smell was the new room they were moving us to. They put an ozone machine in the room while we went to eat and assured us it would take care of the smell. The smell was just as bad but just a different smell. The bathroom fixtures in both rooms were old and just getting them turned on by pulling up, you felt like you were going to pull the faucet off the sink. The front desk said they knew about the smell because they had to force the previous occupants out for smoking. Why would they not fix these problems before letting new people deal with this. Very poor management.

Review for stay 6/15-6/18 2025 Stay at your own risk, I was here for 3 nights. The first 2 nights was fine, no problems at all. However, the very last night there was 2 bugs I’ve found in my room. One was a huge cockroach, I took pics and complained to the front desk. The first bug I didn’t mind, but when I saw a cockroach crawling around I couldn’t stand it. However, they could not do anything but move me to a different room. This was at midnight and it would have been such a hassle to pack my things, go to another room such late at night as I had work early morning. I asked for a reimbursement for only 1 night I had bug problems with, they could not do it because they claimed it was booked through a 3rd party. I reached out to my 3rd party and they needed written confirmation to approve the 1 night refund. I emailed best western but no response. Currently in a dispute with my bank and I’ve provided all necessary documents for them to approve this. I don’t think I’ll be back here due to the mishandling of this issue. Wish the hotel manager would have offered me something fair rather than moving to different room such late at night on my last day here.