The hotel was very nice and the location is awesome next to great restaurants and a short ride to the waterway. I spent my birthday weekend here and I must say the staff was not as accommodating compared to other Embassy Suites I visited in the past. I received two reception tickets and was only able to use one. I wasn't about to have late checkout not even 30 mins. Also I was limited to one omelette during breakfast. Kids were splashing and jumping in the pool with no supervision. It was a decent hotel just wish their were more accommodations instead of a bunch of strict policies.

Sandra was so nice checking us into our anniversary trip. She even had a gift sent up later that night to celebrate. The rooftop pool was clean and quiet, breakfast was delicious, The location is beautiful! We loved our little getaway and are so thankful for the extra touches that Sandra provided.

Our stay at Embassy Suites by Hilton in The Woodlands, Texas was fantastic. The staff was welcoming and attentive, making check-in smooth and hassle free. The suite was clean, spacious, and comfortable, perfect for relaxing after a long day. We especially enjoyed the complimentary breakfast and evening reception, which added great value to our stay. The location is convenient, with plenty of dining and shopping options nearby. Overall, it was a wonderful experience, and we would definitely stay here again.

We had such a great time for our staycation! Ann in guest services made our experience so special, setting up a special surprise for our anniversary visit and even sending up an amenity for us. They were also able to set us up with a pack and play for our little one. The pool and views and hotel lobby were also really pleasant. We also enjoyed the evening reception and free breakfast! I would definitely recommend staying here.

Worst experience at the Embassy Woodlands. I had so many issues at this hotel will not stay here again. Here is a list of issues that happened during my stay at the Embassy Woodlands. 1.) I checked in and they charged me a $150 incidental for a one night stay. Not even the Four Seasons charges that amount. 2.) Upon arriving to my room, the TV said “Welcome Rueben.” Problem is my name isn’t Rueben and I realized quickly that not only did they give me the wrong room, they gave me access to someone else’s room! This is a huge safety issue absolutely unacceptable. 3.) When I went back downstairs, the concierge couldn’t find my reservation. I booked 3rd party, and the 3rd party company informed me they already sent the reservation days ago. Found out that the Embassy never saw the email and failed to enter the reservation. 4.) Once I got to my room, the key access pad didn’t work, so I had to go back downstairs with all my luggage to have them send maintenance to unlock my door. 5) I booked a King bed, and once I got into my room I was given a Queen bedroom. 6.) Later that night I went to dinner, came back late, and once again my key access pad on the door didn’t work, so I had to make another trip downstairs to have them send a second maintenance person. 7.) The following morning I went downstairs and to the breakfast, and shocker, when I went back upstairs my key access on the door didn’t work a THIRD time. So had to go back downstairs for the 3rd time, wait another 15 minutes, for a third maintenance person to open and fix the door. 3rd guy got there and couldn’t even fix it after working on it, so I just checked out because my supposed to be relaxing and peaceful stay ended up being ruined. This hotel seriously needs to get booking and maintenance in order. I’ve stayed at Best Westerns that had less problems then this and for families it’s a huge safety issue knowing anyone or any guest can get into your room at any time. Completely unacceptable from a Hilton brand hotel.

We had reservations set here, to celebrate a very special occasion. I called and had spoken with Ms.Chauncy, who I must say is phenomenal!!! She went above and beyond to make sure that everything would be to my expectations, and a day that we will never forget. I could tell from speaking to her, that it was her priority to make sure everything was to perfection. The room is beautiful!!! Thank you Ms.Chauncy for being so kind and having such a beautiful heart, by going the extra mile to make our stay an unforgettable experience. When we arrived to check in Mr.Dezmeon greeted us with a warm welcome, was very kind and assisted us with our check-in. The housekeepers as well as the Dining room staff greeted us and made sure all our needs were met. I also want to thank the hotel management for making everything was in place possible for me and my wife. We are very happy and grateful for our experience. We give 5 stars in all areas.??????????

We stayed here for one night. We arrived late and left early so we did not get to really explore the hotel but the rooms were great! We had two connecting rooms. They were clean. Showers were spacious. Bed was ok. My kids stayed longer with some friends. They enjoyed the pool and said breakfast was great! The location was also great! Lots to do in the area. We would stay here again for sure.

Traveling isn't always fun..... said NO ONE who has the pleasure of sitting at Melissa's bar. Once again, watching her hustle while keeping her cool temperament and friendly demeanor is always a sight to see. Arrived just before the happy hour on Friday (?), and saw a fellow associate, Rocio, pop in flawlessly to help Melissa catch up. Watching these two amazing servers handle a large, thirsty crowd and get everyone taken care of with ease and a smile was quite impressive. Once again the service at this embassy is always stellar and Melissa is a standout amongst gems. Thank you so much for caring about your associates enough to motivate them to care for your guests and give them unforgettable, personalized service. I'll see you in October :D

Rooms were great and location great. The only really good service however was the lady at the bar and got happy hour. Imagine staying at a Hilton and finding out at 9:35 am that they only offer coffee during breakfast which stops at 9:30. And they were not going to allow me to get a cup. Checking on Friday had three ladies, but only one was pleasant and greeting. The other two needed to go work for Walmart. They only have one lady at the counter on Monday for checkout and she was checking people and also acting at the Valet driver to get the car so checkout took for ever. The big glass patio door to the patio off the bar was very hard to open for a man so women were just pushing it shut enough so they could get back in. Twice the door blew open and both times the security guy came and shut it and decided was his duty to chastise us for leaving it open and slammed it shut. Totally unprofessional. Now if I had only paid $125-$150 a night would have expected this poor level of service. But not from a Hilton, in the nicest area of Houston called The Woodlands.

Melissa, is absolutely lovely. She is personable & funny. Made my stay - with a cherry on top. ? One of the best bartenders I've had in a while. The views here are beautiful both day and night. It really is worth walking the water - I saw so much wild life. There is tons to do nearby - could even walk if you're brave enough.