Came here visiting for a one night stay to celebrate my birthday. I met Ty at the front desk to check us in who was polite and helpful. Gave us a parking pass to park in the nearby garage. Our room was on the 3rd floor. It appeared not too many people were staying there but the only eye sore was they are doing renovations which I didn’t know before my arrival but I got over that. I loved the location of the hotel as it was less than ten minutes from all the places we went to. The pool was nice and everyone else was friendly too.

Tried some food from The Hyatt hotel today. It was okay- Wish they had more of a restaurant dine in experience with a bigger menu. BUT, the hotel itself is absolutely beautiful!

Zero issues checking in, out, with the rooms, cleanliness, etc. Extremely silly that bottled water in the room is free for elite members, what a line in the sand. Beds suffer from sunk hotel bed syndrome, but I find this extremely common. Still, a comfortable stay in a nice area. 5th floor corner room facing the Starbucks had a nice view. Bar area looked nice, didn’t get a chance.

My wife and I had an excellent stay at the Hyatt Centric The Woodlands (presidential suite)! The room was large, modern, spotless, and extremely comfortable (except for the wierd couch). The staff was incredibly friendly, professional, and always willing to help with anything we needed. One of the biggest advantages was the location. It’s conveniently located near the Cynthia Woods Mitchell Pavilion, making it perfect for concerts and events without dealing with a long drive afterward. Plenty of restaurants and shopping are within walking distance as well. Highly recommend staying here if you’re visiting The Woodlands or attending a nearby concert!

Absolutely TERRIBLE stay. We checked in at 5:30PM and the room we requested “wasn’t clean yet” so they asked for a $100 ‘upgrade fee’ to check in. We paid it - maybe it will be worth it. Well - our ENTIRE floor wreaks of weed and our room is inundated with it. Additionally, I need a CPAP machine at night and there are no plugs on either side of the bed. The plugs for the lamps appear to be behind the headboard and the headboard is screwed to the wall. I’m writing this as I lay awake smelling weed and not using my medically required device. Terrible hotel - and I travel all the time.

Location great, but.. Check-in trainee (that's perfectly fine) but we stayed on a fairly slow night and request a quiet room away from elevator & vending. Got a room just off the elevator & next to ice machine...but they threw in a great view of a parking lot with a large glowing "H-E-B" store sign. All forgivable oversights, but we booked and mentioned an anniversary stay (39th) and no acknowledgement on check-in or out. I guess all this is forgivable but contrasted with Mastro's Ocean dinner (special printed menus, call prior to & after reservation wishing us a fantastic celebration, etc.) just seemed different. Thanks Hyatt for absolutely not doing anything to enhance the stay.

This hotel is in a great location and is a very upscale experience, great service. When checking in the front desk told us breakfast would be from 6-11 which was misleading because saying this would make us think it was included for us. It was not. Parking is a major pain, we had to park on the highest level of the general market street parking garage and tote all of our stuff to the hotel because they do not have dedicated parking which is misleading when they advertise free parking. Free parking because they dont have any actual dedicated parking for their own guests. Just "if you find it". The room was very nice decor. Worst night sleep ive had in a long time though. The bed was rock hard and all of our pillows were feather pillows that when you put your head down, they gradually inch around your head so your head isnt propped up by anything. Major neck pain in the morning and no sleep. This hotel is all looks but no comfort.

I was disappointed with my recent stay at the Hyatt at The Woodlands. From the moment I checked in, the experience fell short of expectations. The front desk staff was rude and unwelcoming, which set a negative tone right away. Instead of feeling like a valued guest, I felt rushed and dismissed. Valet parking was another issue. There were significant delays both when dropping off and retrieving my vehicle, which was inconvenient and frustrating, especially given the level of service expected at this property. Cleanliness was also a concern. The room did not appear to be properly inspected before my arrival. A blanket taken from the closet had a visible stain on it, which was unacceptable and made me question the overall cleanliness of the room. Overall, this stay did not meet the standards I associate with the Hyatt brand. Better staff training, improved valet efficiency, and more thorough housekeeping would be necessary for me to consider returning

Dallas at the front desk is an excellent host. I was greeted with a huge smile and hello. After getting instructions to the room my digital key did not work properly. Upon returning to the front desk Dallas handled it with perfection and another huge smile. Thanks Dallas!

I'll start by saying the staff is absolutely wonderful, the rooms are well kept, clean, spacious, everything one would expect. But it was the little things that really got me about this location. Maybe it's just me, but I assumed after dropping over $3,500 on a hotel room that breakfast would be included on some level, even if it was just granola bars or something. I did not in my wildest dreams expect $20+ piece of toast with a small egg, and that was the cheapest item on the breakfast menu. That just seems greedy at that point . Several things like that I came across during my stay with things you would think would be included at a hotel demanding those kinds of prices for a room, only to find so much not only wasn't included, the price markups of 200% and higher were truly disgusting to the point that I will never stay at a Hyatt or it's affiliates ever again . Edit: One day after leaving this original review I was asked to leave at 8:00 p.m. at night after getting back from being in the ICU in the hospital all day. The woman claiming to be the operations manager claimed they had seen paraphernalia in my room and offered me no proof after I requested seeing what they were talking about , told me I needed to leave. I found this very strange happening the day after leaving a negative review. I should add that I was in the hospital for extremely degenerative Progressive medical issue that is quickly taking away my ability to walk and then it will shut down my arms and lastly my lungs. At this point I'm lucky to be able to crawl around a room to get from point A to point b, and even that is extremely painful.so I packed up a room full of music equipment and clothes that I had spent a day and a half unpacking because I was going to be at this hotel for 12 days. So it took me 4 hours of excruciatingly painful packing literally crawling across the floor trying to get everything into suitcases. Finally at 10:30 at night I had to crawl three stories out into the parking lot on concrete on my hands and knees being laughed at by by their patrons coming in the door and offered absolutely no help from any of their staff. Needless to say I was not offered any kind of refund but to put the icing on the cake they tried to charge my card for a bottle of water that was drunk after all of this. This place is absolutely absurd and inhuman and just downright wrong. I will be contacting local news stations to try and get the story covered because the way that they handled this was just unhuman.