Stayed here for a concert at The Woodlands Pavilion. The hotel itself was nice. Room was spacious, bed was decent, and the bathroom was actually really nice. Unfortunately, the rest of the experience wasn't great. I parked in the garage connected by the skybridge, which was listed online as free parking, but somehow ended up with a $31 parking charge. After the concert, the only food available was $20 pizzas that didn't look very appetizing. The worst part was the bar service. We sat there with empty beers for about 20 minutes before I finally got the bartender's attention. She gave me a thumbs-up, then took another 10–15 minutes to bring us another beer. Meanwhile, she had plenty of time to stand around chatting with other guests. Great location and nice rooms, but for what this hotel costs, I expected better. Especially from a Marriott.

Stayed here for 1 night a couple weeks ago for our anniversary celebration and we loved it! Thankfully Ambassador Elite status this year so Bonvoy helped request to the hotel, who accommodated an upgrade to water view suite with balcony using FNA instead of points and was well worth it! Had to use some points topped up but bike rentals included, free shuttle tour and they even delivered something nice to our room which was very much appreciated! Also access to M lounge had nice made to order omelette and other fresh food and evening hors d’oeuvres were tasty! I’m sorry I’m bad with names but the ladies in the lounge and Ling Ling at the desk (others there too) were all very nice with great service. Thanks for a great memory and experience, it was definitely special.

We were only here for one night and got in late so we had a limited stay. The room was nice but was a bit overpriced for the view we had. (A parking garage and stores, no water) And we are Marriott Bonvoy members. The service was great with everyone we encountered. We eat at the hotel restaurant for breakfast and the buffet looked awesome. We had the made-to-order omelets and waffles which were both very good! Our hostess/waitress was the best! Such a very nice and awesome lady! I wish I could remember her name. It was a Monday morning. We did not Valet park but the young gentleman working there was also very nice and helpful. This place is right in the middle of a stores, restaurants and entertainment with the waterway just outside the hotel. Very nice place! I would recommend it but if you want to see the water from your room you might want to request it.

Overall disappointing. For hundreds of dollars a night i expected better. Location is great, lobby is nice. The room was meh, very nice looking, but there was pubic hair in the shower and the beds are not that comfortable. Also the keurig did not work correctly and leaked water all over the cabinet. We are went down to the pool, the hot tub was lukewarm warm at best and there was trash in it, and there was a bandaid floating in the pool. Cant tell when it’s actually been cleaned. I could have the same experience at holiday inn but cheaper. And they have free breakfast

I am extremely disappointed with the customer service at The Woodlands Waterway Marriott Hotel & Convention Center. Trying to reach a real person was a nightmare. I spent nearly 90 minutes navigating an AI-driven phone system before I was finally able to speak with a human being. That alone is unacceptable for a hotel of this caliber. My request was simple: I asked if we could check in just two hours early. Despite the fact that I have spent thousands of dollars at this hotel over the years, the request was denied. What made the experience even worse was the dismissive, almost sarcastic attitude I received rather than any attempt to accommodate a loyal customer or offer an alternative. Customer loyalty should mean something. Instead, I was left feeling like my business and years of patronage were of no value. The hotel itself may be nice, but the customer service has become impersonal, inflexible, and frustrating. I sincerely hope Marriott reconsiders replacing meaningful customer service with AI systems that make it nearly impossible to reach someone who can actually help.

The location is perfectly located for the July 4th events. The service is friendly and helpful. The 14th floor room is comfortable, clean and full of amenities including lots of charging stations and filled with lights! plus the soft towels, clean sheets, and great pillows. The M club has so many options of fresh fruit, well prepared dinner, omelets, breakfast, plus veggie cups. its by far best Of the last 10 Marriotts I’ve visited.. Be sure to ask for the Smores experience its a kit to make them or just toast your marshmallow and eat the Hersheys. Thanks to Kathy the concierge and Rob the bartender.

I stay here often for business. This weekend was the best experience I’ve had so far although my bar tab was 2k for 4 nights, Isabel made it worth it for me! Great personality, bartender, and conversation to get me through the start of each day before dealing with clients!

We didn't stay at the hotel but we attended a multi-day event at the convention center and I must say every experience we had with hotel staff was perfect. Everybody was kind, helpful, courteous, and professional. Alyssa was helpful coordinating the use of an electric wheelchair for my injured wife, Francisco helped us get in and out of the car, and LingLing helped us store the wheelchair in a storage room. I was very impressed with how helpful. Next time we are in the area we will stay here. Highly recommend!

I had the pleasure to stay in Marriott Woodlands , and close to our visiting customer office, so its was logical choice, It didn’t disappoint as they recognized your Status, and with its refurbished M club lounge, rooms, fitness center. it provided what you needed for. it does offer complimentary breakfast with full buffet in the restaurant, this was a standout for us as we get full buffet with hot foods option and you need to eat this in the lounge after picking up from restaurant.Evening Snacks i think can definitely be improved as it had limited options for vegetarians. Anyhow, Rooms, and service was Top notch, I ll be definitely coming back again to this property . Entire Staff and Receptionists were very polite and courteous and making your stay even more remarkable, Kudos to the entire Team and keep up the Good work.

Elevated Marriott right on the Woodland waterway Victoria at the front desk was so nice! There was another brunette lady who wasn’t so helpful and later always seemingly always on her cell phone but maybe it was just bad timing. The property is fantastically maintained and fantastically situated. The rooms are adorned with upscale furniture, plush beds and linens, new appliances, modern TV, etc. it’s one of the cleanest Marriott hotel rooms I’ve been in - even the areas you’d normally find dust or crumbs were spotless. The common areas are also well adorned. The property is right on the edge of the waterway with a Woodlands trolley stop close by and the mall within walking distance.