Frequent guest of this overpriced hotel as I commute often to the area for work. Rooms are OK (many have a stale, unpleasant odor), hotel is in a decent location, and there aren't really any other similar options around here other than the similarly overpriced Marriott next door. In the last few weeks ahve woken up twice to a hotel with no water. Front desk in both instances blamed this on the city of The Woodlands, but in both cases my colleagues who live in The Woodlands near the hotel reported no loss of water. Frustrated by the inconvenience of no water, but loathe the dishonesty. On top of that, no offer of any kind of compensation for this. Beware.

The bed here was so comfortable. I slept like a baby. The room and the whole hotel were super clean. The location was perfect. There were so many amenities within walking distance and a lovely river walk trail just behind the hotel. My only tip is to pay for the parking at the garage ($17/day) as opposed to the hotel ($35/day) unless you plan on taking your car in and out a lot.

While the stay itself wasn't bad, the parking situation left a lot to be desired. The room key was supposed to work with the parking garage across from the hotel, but did nothing. The booth attendant that helped us told us their room keys hadn't been working for a month or two. When we said we'd let them know we were told they are well aware, and have yet to resolve the issue. Another person exiting the parking garage had the same issue, his room key wouldn't let him out and he had to be let out by the booth attendant and leave his room info. Other guests said they dealt with the same issue, some having to do it every time they left during a long stay. It just rubbed us the wrong way that the hotel was aware of this issue, yet did not tell us about it beforehand, and left that responsibility to an employee of a different company they have some sort of agreement/partnership with (who clearly has been relaying this information to many people). We also asked about the prices on their machines when exiting, and found out we could've just paid them $17 when exiting after checkout since we didn't need to leave the garage during our overnight stay. The hotel charges $27 for parking in the garage but allows guests to come and go without paying the garage directly each time. We could have saved $10, but we ended up paying extra for a service we didn't use, that wouldn't have even worked properly if we had. The hotel itself was nice enough, and the staff friendly and helpful. Unfortunately the unnecessarily confusing and complicated parking situation left a sour taste in our mouths. $10 isn't a big enough difference for us personally to raise a stink about, but when it's tucked away behind a shady situation like this it makes us wonder how many other guests have paid the hotel extra money for a service they weren't aware of and couldn't use properly even if they were. Just feels like an underhanded way to get a few extra bucks from guests by overcharging them to park or push them into the valet service.

Decent comfortable hotel. Spacious, clean and modern with great staff. Some rooms can be noisy due to close proximity to late night club so bring ear plugs or move to the quieter side of the hotel. The gym is good and also outdoor pool was heated. Good options are good but the Bar doesn’t stay open very late. This hotel is a great option for business travelers or those in conferences.

Amazing value for the price, every member of the was polite and extremely helpful. The location near the Woodlands mall offered a plethora of dining options as well as shopping all within walking distance. The king suite is very spacious when compared to similarly rated hotels and offers great views from the 12th floor.

For a high class hotel, this is some of the worst service I ever had. First, the kitchen doesn't care what people want. I had one order messed up and another order cancelled. Then they blame me for it. Second, housekeeping. They will not remove trash from anywhere that has any of yours near it. I know there are ways to do things without touching guests property. Third, front desk. The front desk manager was rude and dismissive when I told her I didn't understand charges in my bank. She tried to convince me that nothing was charged and refused to listen or cooperate. Do not come to this hotel.

We stayed here for NYE. So many very nice people are working here. The party at Como was very disorganized. The normal bar manager was rude to me and unhelpful. While the bartenders and temporary managers were as nice as could be. You should consider fixing this. But the rest of the hotel staff at the front desk, Sorisso brunch, valets were quite good. Room was good, nice bed and bathroom. We had a great time. I would definitely stay here again.

I had a great experience with Maziar, Director at the Westin of the Woodlands. He has a calm, friendly, and very supportive demeanour that immediately stood out. I had a somewhat unconventional request for a computer mouse that could easily have been met with a standard response, but instead he took the time to problem-solve and genuinely help. That said, everyone I interacted with was very good, but Maziar’s thoughtful approach and willingness to go the extra step really impressed me. Overall, an excellent support experience. I highly recommend this location as well. Very Central to everything you need with a great mall right across the street

Very disappointing stay this Thanksgiving 2025, First at the parking garage downstairs elevator there was something on the floor for thee days nobody cleaned up. A large area either throw up or milk shake. I don’t know. The valet passed it everyday, Next the trash can outside the door , overflowing for days, The hotel lobby no trash can. The hotel elevators trash on the floor the whole time I was there. There desk staff , less than helpful. , They put me by some kids making noise in the hallway ,Im a Gold member with 1 million points and many stays. I asked this guy to be moved and if there was an upgrade, I was profiled , he said no. Right buddy there were other rooms available. Anyway the only thing I liked that other hotel rooms close didn’t have was the shower. Im done with the Westin . Wifi sucked, YouTube tv didn’t work. Im done . I don’t Ned’s this place or the people who work there or the type people staying there, No problem . The seating in the room sucks also. Nice shower good bed , Im pissed at the trash and lazy staff. The People cleaning the rooms were good. I can do without the rest of them , We spend good money and if you can’t respect that this is what you deserve

Nice hotel and location. Room was smaller than I would have liked it to be. There was a nice Italian restaurant with a bar attached. Also located near upscale shopping and fine dining that was a quick car ride down the street. There is a Starbucks located inside. Also in walking distance of the entertainment district. I was able to walk to a bar and lounge. This location overlooks Waterway Square.