Horrible! Their phones aren't working so can't cancel a reservation made at all. When you call Hilton customer service they say, we need to contact the property. Good luck with that! Should be 0 stars for 0 service!!

My wife and I came here to enjoy the location in walking distance from shopping. However, the entire experience was ruined by how bad this hotel has been. First, we weren't told it would be under construction and the rates we got do not reflect that. They are renovating the entire 3rd and 4th floors and you can hear the drilling and grinding all the way to the first floor (we already moved once from the 2nd floor to the first floor to try and make it better). Second, we didn't realize the "breakfast" in the lobby area was an additional charge; the self-serve scrambled eggs were dry and inedible and there was no selection and the total price for two people was something like $40+! There was no hair dryer in the room, and the Internet went out at a critical moment when I needed to get some emails done. Just a bad overall experience, not reflective of the brand at all.

Love this hotel been here for 6 weeks. And we just closed on our house so this will be our last week but thank you Hilton and the staff y’all are amazing. Christmas parties near by and decorations of holidays great middle place for everything

Not a bad place to stay. Clean as you would expect a Hilton property to be. The ice machine on the 4th floor did not work and I don't believe in having to pay $15.00 per night for the right to park my car on the property. I hate hidden BS fees and this is one of them.

Rooms are outdated. No USB power outlets and carpets are worn and dis-colored. Wifi seems to never work here for past month and half but the hardline works fine though. Brrakfast service is the only saving grace.

Never had such a bad experience staying at a Hilton there were multiple stains on the bed but I did not want to give housekeeping a hard time. The main reason my stay was unacceptable was the fire alarm going off one morning very early causing my elderly mother and I to jump out of bed and try our best to get down 4 flights of stairs. After we evacuated I tried making contact with front desk to confirm it was safe to return to the room and got no response through the app or by calling front desk until I had to go back inside the building myself where the young front desk agent (female) was standing on her phone and was of no help claimed chat in the app was down and for some reason did not hear any of my 5 calls the way the situation was handled was very concerning employees should be better trained for these types of things I got no apologies or anything I’m highly disappointed and do not recommend this hotel to anyone.

Our stay was awful, stayed there for the location since we had a concert at the pavilion, but the Wifi didnt work staff just said "we are working on it"... I mean 3 days and no solution? The lock on the door didnt work well... the safe didnt work and even if it did it was tiny with a key...front desk said we will check it in the morning... and no one came they have a great location and it looks nice from the outside but for the price per night they charge the hotel should be way better

Great location, good price, and solid breakfast. Rooms were fine, felt a little dated and hot water didn't work one day. All things considered I'd come back again next time I'm in town.

The hotel is convenient and decent. I like the daily maid service that I don’t see often these days. However, the hotel has issues. I never got hot water, and the WIFI was out. Additionally, Erik at the bar needs to understand that Old Fashioneds don’t have muddled cherries- that is a preference, but not typical or correct. The location is perfect but I will look for another Hilton on my next visit to the Woodlands.

Don’t expect Hilton quality- but do expect a high price (especially if there is an event). The room I stayed in was HEAVILY moldy, if you are sensitive to it I would recommend against pressing through. When I brought it to the front desk attention they didn’t have available rooms and only offered a free breakfast, they would not give a discount. There were several indicators of needing maintenance (ex tiles broken/water damage).